© 2004-2018 M Cook CONTACT ME
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Payment
I can only accept payments via Paypal, but you do not need to have an account with Paypal. You can use your card to pay as a guest. Please note, any sales/import taxes levied by your own state/country are not included in the item price, are not the seller's responsibility and it is illegal for sellers to mark packages as gifts in order to avoid them.

Shipping
Shipping is combined on multiple purchases - the details for your locality are given in the cart. Inland UK packages are sent by RM first class post. Any significant shipping overcharge in the total calculated by the system will be refunded.

I ship 1-3 working days after payment is received. Unfortunately I cannot guarantee delivery times as these depend on postal services and international packages may also be delayed by customs checks. The delivery times quoted for your location cannot be guaranteed, but specify the longest time for shipping in normal circumstances.

My items are all handmade and generally fragile, and are packaged safely, usually in stout outer boxes with biodegradable (corn) chips around an inner container. Most of my boxes are new, but I occasionally recycle suitable boxes.

Refunds and Exchanges
I am happy to refund in full (item and outward shipping cost plus cost of return shipping) if there should be a fault with any of my items and the faulty product is returned in suitable packaging (preferably the packaging in which it was received unless this has been damaged). Please notify me if you return a package and include the tracking number.

If your purchase has arrived with either the item or the packaging damaged, please send me photos of the damage right away (photos are needed for an insurance claim).

I cannot offer exchanges as my items are all individually made and I will not have (or be able to make) an identical replacement.

You have 14 (calendar) days in which to return an item if you simply decide you don't want it, without explanation. Items must be returned by a tracked service with proof of delivery and packed so that no damage is sustained en route. Please note, if you are returning an item because you have simply changed your mind, the return postage will not be refundable, and a deduction will be made if the items are not received back in the same condition as they were despatched.

If you cancel your order after it has been despatched, please do not accept or open the package when it arrives, but request it is returned to sender and mark it clearly 'Merchandise, Returned to Sender', unless the packaging has been damaged (see above). Any import charges imposed by UK customs if your returning item is over £15 in value will be deducted from the refund amount, but these charges are avoidable if your return is clearly marked 'Merchandise, Returned to Sender'.

Custom-made items are not refundable but I will be eager to work with you to see if we can put right any problems that may arise.

Copyright
Please note, all artwork images (in cards, prints and paintings) are protected by copyright and may not be reproduced or used in any way without express permission.

Seller details
Marianne Cook
Marlais, LL75 8YS
United Kingdom

Privacy Policy
I have created this privacy statement in order to demonstrate my firm commitment to your privacy, when you visit my website and use my online shop. Sometimes, I do gain some information about you. I will only use the information that I collect about you lawfully, in accordance with the General Data Protection Regulation (GDPR).

What information do I collect?
I only collect information relevant to completing your order. This may include:
your name, address, phone number, email address.
You can check the information that I hold about you by emailing us via the contact page. If you find any inaccuracies I will delete or correct them promptly.
The personal information which I hold will be held securely in accordance with our internal security policy, and current General Data Protection Regulation.

ONLINE SHOP
My ONLINE SHOP’s ‘checkout’ section requires you to give us details of your name and email address and billing and/or delivery address. These are used only to enable me to send you your order. I do not disclose buyers’ information to third parties. Where credit or debit cards are used to make a purchase, Paypal processes your payment securely. Paypal handles the transaction between your bank and mine, without passing any of the actual card details on to me.
I will not email you unless you have placed an order with us, in normal correspondence relating to that purchase. I do not keep mailing lists or send out newsletters, nor do I pass on addresses to any other person.

Links to other sites
This site contains links to other sites. I am not responsible for the privacy practices and/or the content of such websites. When visiting such sites, I urge you to be an informed surfer and use caution when providing any personal data.

Are your details safe?
This site has security measures in place to protect the loss, misuse and alteration of the information under my control by restricting access to the hardware where it is stored to myself only. This is to guarantee your privacy. All data stored on my personal computer is password protected.

Do I use cookies?
Cookies are used on this shopping site, but only to keep track of the contents of your shopping basket once you have selected an item.
Although you can usually modify your browser to prevent cookies being stored, you need to be aware that this may prevent you from making a purchase using our ‘shopping basket’ technology.

Removal of your records
If you would like me to remove all your information from our database, you can send a message via the contact page, asking me to remove all your details permanently. I will do this promptly (within 14 days maximum).

How to Contact Me
For purposes of EU data protection law, I, Marianne Cook, am the data controller of your personal information. If you have any questions or concerns, you may contact me at marianne.cook1(at)btinternet.com. Alternately, you may mail me at:

Marianne Cook, Marlais, UK, LL75 8YS